WhatsApp is where Indian travel happens. Clients send enquiries on WhatsApp. They share quotes with family on WhatsApp. They confirm bookings on WhatsApp. If you're not using WhatsApp Business effectively, you're leaving money on the table.
Set up WhatsApp Business properly
- Business profile: Add your company name, logo, address, website, and business hours
- Catalogue: Add your top packages as catalogue items with photos and prices
- Quick replies: Set up shortcuts for common responses (enquiry acknowledgement, quote sent, payment confirmation)
- Away message: Set an auto-reply for after-hours enquiries
The perfect enquiry response
When a client sends an enquiry, respond within 15 minutes. Your first response sets the tone.
Template:
Hi [Name]! 👋 Thank you for reaching out to [Agency Name].
I've received your enquiry for [Destination]. I'm putting together a personalised quote for you right now.
I'll send it to you within the next 30 minutes. In the meantime, could you confirm:
- Exact travel dates?
- Number of travellers (adults/children)?
- Any specific hotel preferences?
Looking forward to planning your perfect trip! ✈️
Sending quotes on WhatsApp
Never send a PDF attachment as your quote. Clients don't open attachments. Instead, send a link.
With TripDraft, every quote gets a shareable link. Your client opens it on their phone and sees a beautifully designed quote page - not a PDF they have to download and zoom into.
Template for sending a quote:
Hi [Name]! 🌟
Your personalised quote for [Destination] is ready!
📅 [Dates] 👥 [Pax] 💰 ₹[Amount] per person
🔗 View your quote: [TripDraft link]
This quote is valid for 72 hours. Let me know if you'd like any changes!
Follow-up strategy
Most bookings happen after 2–3 follow-ups. Don't give up after one message.
Day 1: Send quote Day 2 (if no response): "Hi [Name], just checking if you had a chance to look at the quote? Happy to answer any questions!" Day 3 (if no response): "Hi [Name], the quote expires today. Would you like me to extend it or make any changes?"
TripDraft's reminder system lets you set follow-up reminders with pre-written WhatsApp messages. At reminder time, the message is ready to send with one tap.
Using WhatsApp for post-booking communication
After booking:
- Send hotel vouchers as PDF links
- Send the day-wise itinerary as a TripDraft link
- Send visa document checklists
- Send pre-departure reminders
The numbers
Agents who send quotes as TripDraft links (not PDFs) report:
- 3× higher open rates
- 2× higher acceptance rates
- 40% fewer "I'll think about it" responses
The reason: a beautiful, mobile-optimised quote page is easier to read and share than a PDF. And the one-tap accept button removes all friction.